Terms of Service

Chiti provides AI-native communication infrastructure. Chiti does not provide legal, tax, accounting, or medical advice.

The Client (the law firm, CPA firm, or other professional practice) is solely responsible for ensuring that its use of Chiti complies with applicable professional rules, licensing requirements, ethics obligations, and internal review obligations. The firm is responsible for reviewing intake summaries and verifying any information provided by the AI before acting on it.

While Chiti employs AI guardrails designed to reduce the risk of unauthorized advice or other non-compliant outputs, AI systems are probabilistic and cannot guarantee perfect compliance in every edge case. The Client agrees to configure appropriate escalation triggers and human-review workflows for sensitive matters and holds Chiti harmless for edge-case AI outputs occurring despite properly configured guardrails.

The firm retains all rights, title, and interest in all Client Data, including intake records, prospect details, and transcripts. Chiti acts solely as a processor and service provider with respect to such data.

Chiti will not use identifiable Client Data to train foundational large language models. Chiti may use anonymized interaction telemetry — such as call length, booking rates, and escalation patterns — to improve platform performance and reliability.

Chiti offers flat-rate pricing tiers. All plans are subject to reasonable fair use limits intended to prevent abuse, extreme overages, or use cases inconsistent with the intended boutique professional-services customer profile. Chiti reserves the right to throttle service, request migration to a volume-based plan, or suspend abusive usage after notice where appropriate.

Chiti strives for high availability for its intake agent experience. However, Chiti is not liable for missed leads or service interruptions caused by telecom carrier outages (e.g., Twilio, Vapi, or other third-party platform downtime), internet failures, customer misconfiguration of call-forwarding rules, or events outside Chiti’s reasonable control.

Clients may not use Chiti for unlawful communications, spam, harassment, fraud, deceptive practices, or any use that violates telecom regulations (TCPA, CTIA), consumer protection laws, privacy laws, or applicable professional conduct and ethics obligations.

To the maximum extent permitted by applicable law, Chiti’s aggregate liability for any claims arising out of or relating to these Terms or the services shall not exceed the total fees paid by the Client to Chiti in the three (3) months preceding the claim. In no event shall Chiti be liable for any indirect, incidental, consequential, special, or punitive damages, even if advised of the possibility of such damages.

The services are provided “as is” and “as available.” Chiti disclaims all warranties, express or implied, including without limitation any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Either party may terminate the service relationship upon written notice. Chiti may suspend or terminate access immediately for nonpayment, material breach, acceptable use violations, or if continued service would present legal or regulatory risk to Chiti or its users. Upon termination, Chiti will provide a reasonable opportunity for the firm to export its Client Data before deletion.

Chiti may update these Terms by posting a revised version on this page and updating the Effective Date. Continued use of the services after the effective date of any update constitutes acceptance of the revised Terms. For material changes, Chiti will make reasonable efforts to provide advance notice to active customers.

Questions about these Terms? Reach us at: hello@usechiti.com